Field Service Technician

Responsible for troubleshooting, repairing, installing, and maintaining IT hardware and peripherals in live customer environments.

Location: Minneapolis
Eden Prairie | Apple Valley | Bloomington | Shakopee| Burnsville

Responsibilities:

• Troubleshoot, repair, install, and de-install IT hardware and equipment in customer environments
• Complete maintenance and recovery of supported hardware within strict SLA requirements
• Manage service requests for both projects and break/fix support.
• Maintain accurate, timely updates on all service tickets per documentation standards
• Coordinate with customer support centers regarding service updates and technical issues
• Handle logistics including transportation, setup, and proper management of hardware
• Work a flexible schedule including nights and weekends, as needed

Qualifications:

• High school diploma or GED
• Ability to work in physically demanding or adverse repair environments
• Willingness to travel locally and out of town (approximately 10% travel); mileage and travel expenses reimbursed
• CompTIA A+ Certification or associate’s degree in IT or related field
• Minimum 1 year of IT support experience (retail or store environments)
• Proficiency with POS systems, networking, printers, digital multimeters, cabling, etc.
• Experience with sub-assembly hardware repair and troubleshooting utilities

Compensation:

A reasonable estimate of the base salary for this role ranges between $22.00 - $28.00 per hour. The range considers factors that are considered in making compensation decisions including, but not limited to, skill sets, experience and training, and other business and organizational needs. Please note, it is not typical for an individual to be hired at or near the top of the range for their role, and compensation decisions are dependent on the facts and circumstances of each individual case.

Benefits:

We provide medical, dental, and vision insurance, along with a 401(k)-retirement plan, in accordance with Illinois state regulations.