From POS Provider to End-to-End Partner
We manage the full POS hardware lifecycle for multi-site retail, grocery, and QSR; procurement, deployment, low-voltage cabling, maintenance, and disposition.
Our customers pulled us into services one request at a time: install it, maintain it, manage it. Now we own the hardware end to end.
What End-to-End Service Looks Like at Scale
What We Do
Five services. One team accountable for the whole hardware lifecycle.
We run all five stages of your POS and IT hardware lifecycle: procurement, deployment, low-voltage cabling, maintenance, and disposition as one team. One group owns the hardware from the day it's sourced to the day it's retired, so nothing falls between vendors.
That covers net-new rollouts, tech refreshes, store remodels, and full asset recovery. We source it, stage it, deploy it, service it, and reclaim it in any store format, across any footprint.
This isn't break/fix by the ticket. We manage the whole lifecycle, wired into your systems and run at the scale of a national fleet.
And we've spent 50 years in your world: retail, grocery, QSR, hospitality, convenience, and distribution front end to back office.
Procurement
Sourcing built to cut cost, not corners.
IW sources POS and IT hardware new and certified refurbished for multi-site retail, grocery, and QSR from a single 240,000 sq ft warehouse. New equipment comes through OEM partnerships; certified refurbished assets run up to 40% below new, cleaned and tested before they ship. Both are stocked in-facility for nationwide fulfillment.
Explore how we cut cost and carbon across the supply chain.
Deployment
Plug-and-play. Not plug-and-pray.
IW deploys POS and IT hardware for multi-site rollouts, refreshes, and remodels 1,000+ rapid rollouts completed in under 8 weeks. Every project is PMO-managed and backed by 40,000 annual shipments, so devices arrive serialized, tested, and ready to turn on. Take the full lifecycle, or any stage à la carte.
See how we deliver ready-to-run tech, not just boxes.
Maintenance
Uptime isn't optional. We keep you running.
IW maintains POS and IT hardware in the field on-site repair, replacement parts, and remote troubleshooting for multi-site retail, grocery, and QSR. Our network of 1,850+ vetted technicians reaches 99% of the U.S. within 100 miles and resolves 55,000+ on-site service events a year. 90% of requests are handled the same day.
See how we fix most issues the same day.
Low Voltage Cabling
The infrastructure behind every install.
IW installs and certifies structured low-voltage cabling for retail, grocery, and QSR builds rough-in to termination to device turn-up. Whether you're opening 5 stores or retrofitting 500, our certified field teams wire and validate the cabling that powers POS, networking, displays, and IP cameras, to OSHA and BICSI standards. It runs in lockstep with your deployment schedule, so wiring is never what holds up opening day.
Great tech starts with clean wiring. We make sure of it.
Disposition
End-of-life isn't the end of responsibility.
We manage secure deinstallation, recovery, and data destruction across your footprint diverting waste, reclaiming value, and protecting compliance. In the past 16 months, IW has kept more than 1.8 million pounds of hardware out of landfills: 1,301,263 lbs in 2025 (650+ tons) and 566,887 lbs (400+ tons) so far in 2026.
Learn how we deliver full lifecycle accountability sustainably.
How We Do It
One System. Live Status. No Handoffs.
IW runs every service event, rollout, and repair on Salesforce Field Service Lightning, integrated with our ERP. One system tracks your hardware from procurement through disposition: scheduling, dispatch, parts, and reporting in real time. You see the same live status your dispatcher does: what's open, what's at risk, what shipped.
Connected Platforms for Full Lifecycle Control
Customer PortalSubmit requests, track live service progress, access deliverables and KPIs all in one place.- Workforce ManagementReal-time scheduling, dispatching, and communication between field techs and coordinators, powered by Salesforce Chatter and automated escalation flows.
- ERP IntegrationSyncs service events, inventory status, and reporting in real time, reducing manual inputs and speeding up resolution.
- Technician ToolkitField technicians are equipped with mobile tools for signature capture, barcode scanning, route optimization, failure diagnostics, and more driving faster resolution and cleaner data.
Result: Enterprise-grade coordination without the complexity. Faster response times. Fewer surprises. End-to-end accountability.
National Technician Network. Consistency at Scale
Our coast-to-coast technician network ensures every job is delivered with consistency no matter the location, complexity, or timeline.
- 1,850+ certified technicians, all vetted through a seven-point performance and risk framework.
- Coverage across 384 U.S. metro areas, reaching 99% of the population within 100 miles.
- Designed for fast resolution often same-day, always with accountability.
- Managed by a centralized team overseeing SLAs, exception handling, and field readiness at scale.
What this means for you: National reach with local precision without gaps, delays, or retraining.
What's In It For You
Up to 40% Lower TCO. Rollouts in Under 8 Weeks.
Working with IW lowers your total cost of ownership, speeds your rollouts, and keeps your POS running with real numbers behind each one.
- Faster Rollouts1,000+ rapid-scale deployments completed in under 8 weeks, minimizing disruption and speeding time to value.
- Lower TCOUp to 40% cost savings through strategic sourcing, refurbishment, trade-ins, and extended asset life without sacrificing performance.
- Custom-Fit IntegrationEvery service touchpoint is configured to your technical and business requirements built to plug into your systems, not disrupt them.
- System-wide ReliabilityHardware arrives fully staged, serialized, and tested, ready for immediate deployment across your footprint.
- Operational TransparencyReal-time visibility into timelines, service activity, KPIs, and deliverables through the customer portal.
The outcome: No surprise invoices. No emergency truck rolls. No capital spent replacing hardware that had years left. One team sources, deploys, services, and retires your POS and answers for all of it..
Sustainability Isn't Strategy. It's Our Standard
We Were Refurbishing Hardware Before It Had a Name.
IW has extended the life of POS and IT hardware since late 1970s: repairing, refurbishing, and reselling equipment back when refurbishment wasn't even a category. If you needed POS hardware then, you bought it new from the manufacturer. Our founder saw the gap and built IW around giving proven hardware a second life. There was no playbook. It was just good business, and responsible operations.
Macy's was our first customer. Fifty years later, Macy's is still a customer.
We didn't adopt the circular economy. We've run one since before it had a name extending lifecycles through repair, reuse, and recovery to cut e-waste and lower the cost and footprint of running technology across a national fleet.
The proof shows up by the ton. In the past 16 months, IW has kept more than 1.8 million pounds of hardware out of landfills: 1,301,263 lbs in 2025 (650+ tons) and 566,887 lbs (400+ tons) so far in 2026.
Every day, that model lets our customers:
- Recover and refurbish retired technology for second-life use.
- Extend asset life through repair and part replacement programs.
- Decommission and dispose of IT assets responsibly, with full compliance and chain of custody.
No greenwashing. No one-time pledges. It's how we've operated for 50 years and it's not changing.
Ready to Talk Services?
Managing a rollout, retiring legacy tech, or consolidating stores? IW handles it end to end one team accountable for your POS from procurement through disposition.
Our lifecycle model can cut hardware costs by up to 40% through strategic sourcing, refurbishment, trade-ins, and extended asset life without giving up performance. We've done it for 50 years, for most iconic brands across retail, grocery, pharmacy, QSR, distribution, and convenience.
No RFP theater. No five-vendor finger-pointing. Just the team that's already built to deliver.
Have Hardware Sitting Idle?
It's capital. IW reclaims, reports, and buys back retired POS and IT gear, with full asset visibility and a serialized certificate of destruction on anything data-bearing. Apply the buyback value as credit toward your next refresh and earn an additional 10%.
Scaling, consolidating, or refreshing your stack? Let's talk.